Welcome to the CaptionsON Viewer Relations Bureau
… where we help you submit your captioning feedback to those who can address it.

The diagram below shows how captioning is delivered for most television programs.   Faults can happen anywhere along this chain.  The Viewer Relations bureau will walk you through steps to help determine where the problem occurs.

Television Captioning Distribution Chain
Note:  Our VRB is currently designed for television programming only.   The VRB will include other media (Internet, iPods, mobile video) as they become accessible.

You should anticipate the following qualities in your captioning:

1. Your program is captioned from start to finish
2. The sentences make sense – the text mirrors what the speaker is saying
3. Words are spelled correctly
4. Captions are grammatically correct
5. Captions are referring to specifics - names and places (i.e. the name of a river instead of just “river”)
6. You can tell when the speaker has changed
7. The captions do not interfere with other displayed text

Common technical errors include:

• A string of symbols and/or boxes in place of words
• An excessive delay (you are waiting for the next series of sentences longer than usual) in the delivery of the captioning
• Captioning changes in appearance - appears to drop to the bottom of your screen, the colors change, words are underscored

If you are having any problems with captioning, first check your television.  If the same problem occurs on more than one channel, the problem may be your set.

After checking your television, contact your cable company and the network on which you’re having a problem.  

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